Privacy Policy

Effective Date: August 2025

This Privacy Policy describes how Eljam PTY LTD (ACN 690 099 382), trading as Healthly (“Healthly”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information. Healthly is based in Cardiff, NSW, Australia, and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our app (“the App”) or website (“the Site”), you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

- Personal information: name, email address, contact details, account login credentials.

- Health and nutrition information: data you enter into the App such as food logs, body weight, and related information.

- Website information: cookies, usage data, analytics, and information you provide via forms on the Site.

- Communication information: enquiries, feedback, and support requests.

You may choose not to provide personal information. However, this may prevent us from providing some services to you.

2. How We Use Information

We use your information to:

- Provide, maintain, and improve the App and the Site.

- Personalise your experience and deliver nutrition tracking features.

- Respond to enquiries and provide customer support.

- Communicate with you about updates, features, or promotions (you may opt out at any time).

- Comply with legal obligations.

3. Disclosure of Information

We do not sell your personal information. We may disclose information to:

- Trusted third-party service providers (such as hosting, analytics, and payment processors) where necessary to operate the App and Site.

- Professional advisers, insurers, or regulators where legally required.

- Other parties with your consent.

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we use industry-standard safeguards, no method of transmission or storage is completely secure.

5. Cookies and Analytics

The Site may use cookies and similar technologies to improve functionality and analyse usage. You may disable cookies through your browser settings, but some features may not function properly.

We may use third-party analytics services (such as Google Analytics) to help us understand how the Site is used.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal requirements. When information is no longer required, we will take reasonable steps to delete or de-identify it.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. Requests should be directed to us using the contact details below.

8. International Transfers

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Site, with the “Effective Date” updated accordingly.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy enquiry, please contact us:

Eljam PTY LTD (trading as Healthly)
Cardiff, NSW, Australia
Email: [email protected]